TIMCAST: THE INDUSTRY PODCAST

Listen to our TIMCASTs

Beginning in 2023 and at each start of a month, we bring you an Insights TiMcast in which we will talk about our company, our opinions on topics or on what we feel is happening in the airline industry.

Every 15th of the month we discuss for 15 minutes distribution related industry topics in our 15on15 TiMcast.

You can also subscribe to our TiMcasts now directly on Spotify.

May 2024

Airline payments are remaining a focus point when it comes to airline retailing. In this TiMcast Boris Padovan speaks with Vojin Rakonjac, VP Travel at Endava, about the status and learnings of recent successful airline payments projects.

Listen to this TiMcast on Spotify.

April 2024

At Travel in Motion, we support airlines in defining their distribution strategy and the execution thereof, creating NDC adoption strategies, evaluating their NDC readiness, and other related topics. During these activities, one important question is bound to come at some point: “How do we ensure that we made the right choice?” In this month’s TiMcast Thibaud Rohmer discusses this subject with Jonathan Newman of Accelya.

Listen to this TiMcast on Spotify.

March 2024

This month’s TiMcast is a bit different. We speak about Travel in Motion and how we achieve our ESG goals. ESG stands for Environmental, Social and Governance and our TiMcast focuses on two items of ESG: Environmental and Social.

Listen to this TiMcast on Spotify.

February 2024

This month’s TiMcast covers challenges in airline payments, especially those challenges caused by alternative payment methods. Our partner Boris Padovan speaks with Suby Valluri, the CEO of Finmont. Finmont is a start-up that provides orchestration services for airline payments.

Listen to this TiMcast on Spotify.

Insights – December 2023

This month’s Insight is an informal discussion between the three partners of Travel in Motion – Nick Stott, Boris Padovan and Daniel Friedli. Nick and Daniel have been working to build this company since 2015. They were joined by Boris a few years ago, and since then they have decided to follow a clear growth path – with all the challenges that come with that. This TiMcast focuses on the challenges related to customer acquisition, marketing and staffing and resource management.

Listen to this TiMcast on Spotify.

15on15 – November 2023

What are the impacts sustainable aviation may have on airline distribution? Our Partner Boris Padovan discusses this subject with Dan Kreibich, the founder, and Chief Product Officer of Squake, a Berlin based start up that support airlines in reaching their CO2 target.

Listen to this TiMcast on Spotify.

Insights – November 2023

This month’s guest on the show is non other than Felix Dannegger. If you have listened to some of our other podcasts, you have heard Felix and Daniel Friedli chat about distribution. However, we haven’t really introduced Felix. Felix is the founder and managing partner of Oystin Advisory. As many of you know, Travel in Motion and Oystin work very closely together, and have a very successful strategic partnership since December 2021.

Listen to this TiMcast on Spotify.

15on15 – September 2023

This month’s topic is about APPROACHING THE BUSINESS CASE FOR THE ORDER TRANSFORMATION. With the Offer / Order transformation being a hot topic in our industry, we need to really look at the value it brings. Our guest is someone who has been looking at this from a value creation perspective as well, Marcelo Cirelli, Principal at Boston Consulting Group.

Listen to this TiMcast on Spotify.

Insights – September 2023

In this episode, Boris Padovan speaks with Jason Balluck, a well known team member of Travel in Motion.

Jason will tell us about his background, what brought him to TiM and what he thinks makes working here so special.

Listen to this TiMcast on Spotify.

15on15 – August 2023

Today’s topic is about the challenges NDC has brought regarding “Look to Book” ratios. Our colleague Thibaud Rohmer recently wrote a blog article about this subject which we published on our website in August. Today’s guests are from an NDC pioneer – British Airways. We have both Alex Teixeira, Customer Success Manager at BA and Matt Skillen from IAGTech who is responsible for the technical delivery of NDC for BA.

Listen to this TiMcast on Spotify.

Insights – August 2023

This episode covers a conversation between Mona Kristensen and Daniel Friedli. Mona is the first consultant we employed in the Travel in Motion team. She is not only extremely knowledgeable in PSS, airline business processes and NDC, but she is also very interested in Training and ESG. Thus, Mona has taken a Product Management role within TiM to drive our training programme for our customers forward. She also is exploring how TiM can reach its goals to a better future, beyond our current 1% for the future pledge and the CO2 compensation we already do.

Listen to this TiMcast on Spotify.

15on15 – July 2023

In this episode, Daniel Friedli speaks with Alexander Gali, Advisor for Process and Change Management at Saudia, about getting started with NDC and the challenges that brings. In his previous role at Malaysia Airlines, Alex was instrumental in planning NDC and getting NDC up and running – a project which essentially equalled a larger change management programme.

Listen to this TiMcast on Spotify.

Insights – July 2023

In our July edition of Insights, Daniel Friedli, Managing Director of Travel in Motion speaks about the transition from legacy PSS to a world of offers and orders. The topics discussed are:

  • What the Offer Order transformation is
  • Who is involved
  • What the current industry status is
  • What some of the benefits could be
  • What some of the benefits could be
  • Where the key challenges lie
  • And finally, what TiM’s role is

Listen to this TiMcast on Spotify.

15on15– June 2023

Our June edition of the 15on15 TiMcast covers challenges in airline payments. Our partner Boris Padovan speaks with Niko Aust of Planet Payment. Niko and Boris discuss how airlines can manage the “magical triangle” of payments:

reduce payment cost

reduce payment risk

while increasing conversion on the direct channel.

Recently we published a blog about this topic, so feel free to read it to gain more background on the topic.

Listen to this TiMcast on Spotify.

Insights – June 2023

Urs Kipfer is one of the newest member of the Travel in Motion team. He is specialised in airline payments, PCI, 3D secure and how all of these aspects play into airline eCommerce and NDC. Urs previously worked for Switzerland’s largest payment service company which had many airlines as customers. In this episode Daniel Friedli, Managing Director of TiM, speaks with Urs about the challenges and chances in airline payments

Listen to this TiMcast on Spotify.

15on15 – May 2023

This month’s topic is artificial intelligence, with a special, non-airline industry guest. We are very honoured to introduce Amit Joshi. Amit is an award-winning professor of AI, Analytics and Marketing Strategy at IMD in Lausanne, Switzerland. He specializes in helping organizations use artificial intelligence and develop their big data, analytics and AI capabilities. In this podcast, we explore how to get started with AI, what some of the beginner mistakes, risks and pitfalls may be and opportunities for the use of artificial intelligence.

If you haven’t read the corresponding blog, it is still available on our website.

Listen to this TiMcast on Spotify.

Insights – May 2023

In this episode, Daniel Friedli, Managing Director and a founding Partner of Travel in Motion speaks with Daniel Langhage, Partner at Oystin Advisory – TiM’s strategic partner. As Oystin’s main focus is on GDS contracts and distribution strategies and TiM’s is on the enablement of the strategy, especially when it comes to NDC, Offer and Order, we decided to launch a joint offering to help airlines audit themselves against “best practices” in the industry. We use our rich experience from engagements all around the globe, and with airlines of all sizes and types, to review the good, the bad and the ugly of any airlines progress to modernised distribution.

Listen to this TiMcast on Spotify.

15on15 – April 2023

Our April 2023 15on15 TiMcast is about the future of revenue management in the airline industry – or rather, some of the changes and challenges en route to the future. Managing Director and Partner Daniel Friedli speaks with Niels Colémont, Head of New Optimization Programs at FLYR Labs. Once again, this podcast is based on a recent blog article published by Travel in Motion, this time by Partner Nick Stott.

In the conversation, Niels sheds light on how Revenue Management will change and utilise AI, some of the difficulties airlines have today in making the change and how it is to work with the vendors in the ecosystem.

If you haven’t read the corresponding blog, it is still available on our website.

Listen to this TiMcast on Spotify.

Insights – March 2023

In this episode, Daniel Friedli, Managing Director and a founding Partner of Travel in Motion speaks with Boris Padovan, one of the Partners in Travel in Motion.
Boris is well known in the industry, and for many probably does not need any introduction. However, today we’ll talk about Boris’ motivation to join us, what his role at Travel in Motion is, what his greatest surprises were – and challenges are – and finally, what keeps him going.

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Listen to this TiMcast on Spotify.

15on15 – March 2023

Our third 15on15 TiMcast of 2023, our colleague Jason Balluck takes the opportunity to reflect on a recent trip to an industry conference in Asia, where one topic was the future of apps, and even more, the “SuperApps”.

Jason speaks with Mladenka Vukmirovic, Chief Innovation Office at Maureva. They discuss how the SuperApp story started, how SuperApps and brand loyalty and brand engagement are related, and where the focus for airlines could, or should, lie.

If you haven’t read the corresponding blog, it is still available on our website.

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Listen to this TiMcast on Spotify.

Insights – March 2023

In this episode, Daniel Friedli, Managing Director and a founding Partner of Travel in Motion speaks with Nick Stott, the co-founder of the company. The two founders chat about Nick’s past and journey to Travel in Motion, what it took to make the leap from employee to entrepreneur and what Nick does when he isn’t Traveling in Motion.

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Listen to this TiMcast on Spotify.

15on15 – February 2023

 

Our second 15on15 TiMcast in 2023 further discusses the use and future of Blockchain in commercial airline IT. It is a follow up discussion of our February blog about Blockchain.

For this conversation Boris Padovan is joined by Anke Hsu of Chain4Travel.

If you haven’t read the corresponding blog, it is still available on our website.

 

Listen to this TiMcast on Spotify.

Insights – February 2023

 

Welcome to this episode of our TiMcast “Insights”. In this monthly podcast, we will share insights about the airline industry – mainly on the distribution and distribution technology aspects of commercial aviation, or insights about our company and its journey.

In this episode, Daniel Friedli, Managing Director and a founding Partner of Travel in Motion speaks with Felix Dannegger of our partner consultancy Oystin Advisory on their Distribution Report 2022, and glance at 2023 and the ongoing trends in airline distribution.

 

Listen to this TiMcast on Spotify.

15on15 – January 2023

 

Our first 2023 15on15 TiMcast focusses on the ecosystem of traditional Passenger Service Systems (PSS). Most of airline passengers are handled by not even a hand full of PSS suppliers, while at the tail end numerous small PSS vendors typically host very small airlines. Daniel Friedli discusses this phenomenon with Nevra Onursal Karaagac, Chief Sales and Marketing Officer of HITIT, a PSS provider that cannot be easily put into one of the two categories mentioned above.

If you haven’t read the corresponding blog, it is still available on our website.

 

Listen to this TiMcast on Spotify.

Insights – January 2023

 

In our first Insights TiMcast our Founding Partner Daniel Friedli reflects about latest industry developments and shares recent news and developments within Travel in Motion.

 

Listen to this TiMcast on Spotify.

15on15 – December 2022

 

This month’s 15on15 TiMcast reflects on customer centricity in aviation. In the corresponding blog, we covered the lack of customer centricity in the airline industry, or rather, how it could be improved and how data could make customer centricity achievable for airlines. To further discuss the topic we welcome Andy Owen Jones, Managing Director and Co-Founder of BD4.

If you haven’t read the corresponding blog, it is still available on our website.

 

Listen to this TiMcast on Spotify.

15on15 – November 2022

 

“Hey airline exec – put your bum on my seat”

What are airlines doing to get better at customer experience and understanding the customer? To answer that question this month’s 15 on 15 TiMcast features a discussion with Heike Birlenbach. Heike is the SVP of Customer Experience at the Lufthansa Group.

If you haven’t read the corresponding blog, it is still available on our website.

 

Listen to this TiMcast on Spotify.

15on15 – October 2022

 

Will there be a future for Departure Control Systems (DCS), as we know them today when airlines are moving to ONEOrder based commercial systems? In our October edition of the 15 on 15 TiMcast Boris Padovan discusses this subject with Hans van Engelen of Res2 and Steven Dickson of Skylight Aviation. Their views focus on the operational aspects of DCS in an airport environment. 

If you haven’t read the corresponding blog, it is still available on our website.

 

Listen to this TiMcast on Spotify.

15on15 – September 2022

 

The future of tickets and the implications for airline settlement, especially Settlement with Order (SwO) is subject of the September edition of the 15 on 15 TiMCast. Thibaut Ruy of IATA shares his views speaking with our Partner Nick Stott.

If you haven’t read the corresponding blog, it is still available on our website.

 

Listen to this TiMcast on Spotify.

15on15 – August 2022

 

In our August edition of the 15 on 15 TiMCast Joanna Catalano of Piano.io speaks with our Partner Daniel Friedli about customer segmentation for airlines.

If you haven’t read the corresponding blog, it is still available on our website.

 

Listen to this TiMcast on Spotify.

15on15 – July 2022

 

In our third edition of the 15 on 15 TiMCast Juliana Rios of LATAM talkes about how traditional Passenger Service Systems are sometimes limiting the move of airlines to become customer centric retailers.

If you haven’t read the corresponding blog, it is still available on our website.

 

Listen to this TiMcast on Spotify.

15on15 – June 2022

 

In our second edition of the 15 on 15 TiMCast Jost Daft of Lufthansa Group shares his thoughts about how NDC and ONE Order are interlinked.

If you haven’t read the corresponding blog, it is still available on our website.

 

Listen to this TiMcast on Spotify.

15on15 – May 2022

 

Our first edition of 15 on 15 covers how to embark NDC with a focus on embedding it into an overall airline distribution strategy. Our partner Daniel Friedli speaks with Felix Dannegger of Oystin about implementing NDC with a holistic view on distribution, combined with a direct distribution strategy.

If you haven’t read the corresponding blog, it is still available on our website.

 

Listen to this TiMcast on Spotify.

AcceLErating NDC! Increasing adOption of NDC with the help of aggregators

18 July 2021

 

This is our third and final episode and today it is all about NDC adoption. Travel in Motion’s Daniel Friedli discusses the subject with Alice Ferrari  (CEO of Kyte), Jorge Diaz (CEO of AirGateway) and Tim Rogers (Head of Product at Duffel).

This podcast closes our series about NDC Aggregation. We hope that it has provided you with some additional insight and inspiration.

If you haven’t read the corresponding white paper, it is available on our website as a free download.

 

07 July 2021

 

After the successful launch of our first NDC podcast our second one focuses on the impact NDC has on business models and incentives.
In this episode Travel in Motion’s Daniel Friedli speaks with Alon Meisels (CEO at Atriis Technologies), Andreas Schneider (Head of Business Travel at Kuoni / DER Touristik Switzerland) and Zoran Radosavljevic (Head of PSS and Distribution at Air Serbia). We invite you to listen to the conversation, as it reflects the different views on the expected changes in business models.

 

Daniel Friedli (Travel in Motion), Dennis Behnsen (EF Education First), Moshe Rafiah (Travelfusion), Paul Sies (PS&M)

16 June 2021


While many airlines had lofty ambitions, most would admit that they have faced challenges in growing their distribution volumes via the New Distribution Capability (NDC) as quickly as they would have liked. NDC aggregators play an important role to achieve success. In this podcast Travel in Motion’s Daniel Friedli speaks with Dennis Behnsen (VP EF Education First), Moshe Rafiah (CEO Travelfusion) and Paul Sies (CEO PS&M and former CCO Air Malta) about the role of aggregators in the NDC ecosystem.

AIRLINE DIGITAL RETAIL – VENDORS’ VIEW ON CHALLENGES AND OPPORTUNITIES OF THE COVID CRISIS

9 November 2020


After our one-to-one conversations with Jim Davidson of AccelyaSean Corkery of DatalexBryan Porter of OpenJaw TechnologiesSurain Adyanthaya of PROS and Andy Kidd of SAP our final podcast of this series is a definite highlight. We managed to gather all five for a final ‘virtual’ roundtable to wrap up and provide an interesting outlook for our industry.

Kiddo

2 November 2020


Finally, we spoke with Andy Kidd from SAP. Andy outlined how airlines, especially in Asia, have circled toward digital, and how this will benefit them in these challenging times. He further elaborates on how the customer experience is affected and can be improved with ONE Order.
Our favourite quote from Andy: “The majority, if not all airlines, have a digital transformation programme but what we’ve seen in retail is that some companies have accelerated what was years into months…”

Surain

26 October 2020


PROS’ Surain Adyanthaya was our fourth guest. With PROS’ growing ecosystem from revenue management to airline digital retailing solutions, their view on the market, especially with the insights into their customers’ revenue management strategies, was very interesting.
Our favourite quote from Surain: “The key to success for airlines is to be nimble and flexible. Things happen!

19 October 2020


The third interview was with Bryan Porter, Chief Commercial Officer of OpenJaw Technologies. OpenJaw is in the privileged situation to have a considerable part of their business in China, in which the domestic market is recovering faster than anywhere else in the world.
Our favourite quote from Bryan: “Reassurance has become the watch-word for recovery.

Sean Corkery - CEO Datalex

12 October 2020


In the second podcast, we discussed the same topics with Sean Corkery, CEO of Datalex. Having gone through a large transformation programme in 2019, they had already set themselves up to be very efficient and delivery focused.
Our favourite quote from Sean: “This is not a time for gain, this is a time for really underlining your value-add to your customers.

Jim Davidson

5 October 2020


We kicked off our discussion with Jim Davidson, Chief Product Officer at Accelya. After the acquisition of Farelogix through Accelya, Jim has taken the challenge to work on setting up Accelya to offer end-to-end retailing, from offers to selling, delivery to settlement.

Our favourite quote from Jim: “The concept of retailing is proven to be resistant even to the pandemic… the concept is still trying to match those services that are best equipped to the needs of the flying customer.”