What we do
Travel in Motion currently has about 40 clients across the globe. Our customers range from airlines of various sizes to PSS providers, travel ecommerce vendors, travel IT vendors, travel start-ups and payment providers. With travel industry consulting, we serve airlines, small and midsize IT companies and multinational corporations in the travel industry. We are privileged to count industry organisations such as IATA to our customer base as well.
Our current work ranges from developing sales and business development strategies to solution design reviews, from one day workshops to longterm strategy engagements, driving airline IT strategies and airline NDC roadmaps to competitive benchmarks amongst industry players. We support airlines in defining NDC and merchandising strategies and market roll-out plans, and support them in the execution. We are at the forefront of the IATA ONE Order concepts, both from an industry perspective as well as looking at possible transitions with customer airlines.
As the industry transitions from legacy revenue accounting to modern Order Accounting, Travel in Motion provides expert guidance to help airlines navigate this shift. Our consulting services support the parallel existence of both financial streams, the optimization of related accounting processes, ensuring accuracy, compliance, and readiness for the upcoming Modern Airline Retailing environments and scenarios.
With the airline payment ecosystem rapidly evolving, Travel in Motion offers strategic consulting to help airlines optimize payment processes, reduce costs, and enhance customer experience. From payment orchestration to alternative payment methods and reconciliation, we guide clients in building future-ready, efficient, and secure payment strategies.
We support vendors in M&A discussions and contract negotiations. We conduct benchmarks of airline eCommerce vendors’ capabilities and market perception. We support leading global IT vendors in business development and business strategy in relation to travel and transportation market and helped with new product definition and market validation.We facilitate workshops for airlines, vendors and have done so for the leading airline industry governing body organisation, supporting organisations in defining programme scope and activities.
We moderate panels and facilitate discussions as a neutral third party.
Finally, in between all this work, we also author reports on NDC, ONE Order and future industry direction for various clients.
We’d love to support your company’s growth and success with our expertise and experience.
Clients & Partners – past and present
LATEST POSTS
- Up in the air and Travel in Motion enter into a strategic partnership
With the ongoing evolution of airline distribution and the transition to Modern Airline Retailing, airline payments are becoming an increasingly strategic topic. Payments are no longer a stand-alone function; they are closely interconnected with how airlines create Offers, manage Orders, serve customers and distribute their products. Up in the Air, founded by Paul van Alfen, is a leading consultancy specialising in airline payments. We are therefore delighted that Paul has joined Travel in Motion (TiM) as Senior Advisor, bringing his expertise together with ours and reflecting the growing interdependencies between airline payments, Modern Airline Retailing and distribution end-to-end. - Order Accounting is becoming real — but the hardest part is still ahead
For years, Modern Airline Retailing discussions have concentrated primarily on the customer-facing side of the transformation: richer Offers, dynamic pricing, personalisation and ultimately replacing the passenger name record (PNR), e-ticket and electronic miscellaneous document (EMD) with a single Order. Finance was considered something that would follow once the new retailing model was established. That is changing. Order Accounting is moving from concept towards tangible solutions and proofs of concept (PoCs). - Order management: retailing’s missing half
Airlines have spent a decade upgrading how they sell. What happens after “buy now” still runs on a decades-old reservation record. Why it matters: The offer wins the sale. The order decides the refund, the change and the 11pm disruption. Get that wrong and the customer feels every crack, however good the offer was. was. Here is the twist: the better we get at offers, the more we need the order. Dynamic pricing, richer bundles, personalisation and third-party products mean we now sell more things, and more complex things, than ever. Every one of them has to be held, changed, refunded, delivered and settled. A richer offer you cannot service well is not a better offer. It is a complaint waiting to happen. The offer creates the demand. The order has to be able to meet it.
Services
Travel Industry Strategy and Solution Consulting
Your needs are our guidelines.
We focus on airline commercial and distribution strategies, digital retailing, IATA NDC and the transition to Offers and Orders, PSS transformation, airline disruption management, revenue management and customer experience related topics.
Travel in Motion supports you in creating business strategies and translate those into business solutions. We accompany you from ideation to strategy creation, from business process modelling to requirements definition and finally from solution definition to vendor selection and implementation support.