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What we do

Travel in Motion currently has about 40 clients across the globe. Our customers range from airlines of various sizes to PSS providers, travel ecommerce vendors, travel IT vendors, travel start-ups and payment providers. With travel industry consulting, we serve airlines, small and midsize IT companies and multinational corporations in the travel industry. We are privileged to count industry organisations such as IATA to our customer base as well.

Our current work ranges from developing sales and business development strategies to solution design reviews, from one day workshops to longterm strategy engagements, driving airline IT strategies and airline NDC roadmaps to competitive benchmarks amongst industry players. We support airlines in defining NDC and merchandising strategies and market roll-out plans, and support them in the execution. We are at the forefront of the IATA ONE Order concepts, both from an industry perspective as well as looking at possible transitions with customer airlines.

We support vendors in M&A discussions and contract negotiations. We conduct benchmarks of airline eCommerce vendors’ capabilities and market perception. We support leading global IT vendors in business development and business strategy in relation to travel and transportation market and helped with new product definition and market validation.

We facilitate workshops for airlines, vendors and have done so for the leading airline industry governing body organisation, supporting organisations in defining programme scope and activities.

We moderate panels and facilitate discussions as a neutral third party.

Finally, in between all this work, we also author reports on NDC, ONE Order and future industry direction for various clients.

We’d love to support your company’s growth and success with our expertise and experience.

Airline Distribution Updates

LATEST POSTS

    • NDC – Challenges in Adoption and Growth
      New Distribution Capability (NDC) has been around for a while. We have written many blogs, whitepapers, and other articles on the topic over the past years. However even today, airlines are challenged with certain aspects of the implementation and adoption. From doing many NDC audits for airlines of all sizes and regions, we have learned that airlines do the following things very right, or wrong – wrong also meaning perhaps not at all due to the lack of realisation of the importance, lack of time, lack of resources or other reasons.
    • From DCS to Service Delivery
      Airline distribution has started the next big evolutionary step. IT systems that have served the industry for decades are being replaced by modern technology that enables airline commercial operations to be focused on customer experience. If we use the overall process of customer experience from offer to order to delivery, we can also see that much more work has already been done on defining the “offer” and “order” parts compared to delivery. Delivery or Service Delivery covers the process and work that needs to be executed to deliver the services which were presented as offers and later ordered by the customer.
    • The Magic Triangle of Payments
      And it happened again! I was constructing a complex flight itinerary online, reflecting the preferences of my wife and our three adult children. I managed to create the perfect combination of segments at a good price. Only one final step was still pending: payment. I entered my credit card details and … an authentication through the app on my mobile phone was required. But where was my mobile phone?

    » Older posts

    Audits

    Our audits offer airlines answers and solutions to specific problems in GDS and NDC distribution.

    Benefit: Understand your rights and obligations under the existing GDS contracts.

    Input: All current GDS contracts, any other relevant information e.g., PSS agreement, NMCs agreements

    Deliverable: Structured summary of all relevant GDS contracts incl. implications on mismatch among contracts, restrictions, potential quick wins and recommendations

    Timeframe: Three weeks, after all delivery of materials.

    Benefit: Understand your rights and obligations under the existing GDS contracts.

    Input: All current GDS contracts, any other relevant information e.g., PSS agreement, NMCs agreements

    Deliverable: Structured summary of all relevant GDS contracts incl. implications on mismatch among contracts, restrictions, potential quick wins and recommendations

    Timeframe: Three weeks, after all delivery of materials.

    Benefit: Visualize and drill down into your revenue and cost structure by POS, channel, and GDS.

    Input: Detailed revenue data (ideally on CPN or TKT level) for a recent 12-month period. Separately, aggregated non GDS cost data for same period

    Deliverable: Comprehensive, interactive distribution footprint coverin volumes revenues, and cost

    Timeframe: Three weeks, given all required inputs provided

    Benefit: Receive an NDC proposition tailored to local markets based on your distribution strategy for EDIFACT and direct sales

    Input: GDS contracts, Target markets, current and planned functionalities, EDIFACT and direct channel functionality

    Deliverable: Content and functionality roadmap

    Timeframe: Two weeks

    Benefit: Understand which sellers and aggregators are needed to boost your NDC platform’s volume

    Input: Full-year (12 months) of (sold) revenue data (ideally on agency-POS level).

    Deliverable: Target list of sellers and aggregators including their current NDC adoption status with other airlines (anonymised)

    Timeframe: One week

    Benefit: Understand how to maintain a reliable API and the functionality needed for your market

    Input: API software development processes, current functionality.

    Deliverable: Recommendations for improving API functionality, and a functionality roadmap

    Timeframe: Three weeks

    Benefit: Reduce onboarding time to market and boost customer satisfaction

    Input: Current onboarding process including timeframes and teams involved

    Deliverable: A NDC onboarding process map and recommendations for how to implement this new process.

    Timeframe: Two weeks

    Benefit: Understand how to make your NDC API support and offline servicing teams more efficient and scalable

    Input: Current operational processes

    Deliverable: NDC Operations process map and recommendations increasing efficiency by adopting API-focused tooling.

    Timeframe: Two weeks

    Benefit: Receive feedback from integrated partners to improve their happiness and increase channel shift

    Input: List of NDC partners

    Deliverable: Report on NDC product benefits, areas for improvement, and performance compared to other airlines. This covers the API, onboarding and support.

    Timeframe: Three weeks

     

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    Services

    Travel Industry Strategy and Solution Consulting

    Your needs are our guidelines. Travel in Motion AG, travel industry consulting, will find the ideal model to work with you and provide you the support you require.

    We focus on eCommerce, IATA NDC, distribution, revenue management, mobility and customer experience related travel topics. We can support you in creating business strategies, and translate those into business solutions.

    Travel in Motion will accompany you from ideation to strategy creation, from business process modeling to requirements definition and finally from solution definition to vendor selection.

    Clients & Partners – past and present

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